What level of service will you actually receive from your property manager? Does the management company proactively offer ways to reduce operating and maintenance costs? Does the firm state their fees clearly? Do they mark up maintenance bills? Are their property managers full time, well-trained and on duty 24 hours a day?
Daniel Ravenel Real Estate has gained its reputation by consistently delivering superior personalized service that saves property owners money. We provide our owners with detailed monthly statements, available 24 hours a day through our secure website, as well as end of the year 1099 and income/expense summaries. We also inspect properties throughout the lease and provide comprehensive move-in and move-out property condition reports.
Is your property management company committed to maintaining long-term relationships and do they place the needs of their existing clients first?
While other firms focus on a regional or national presence, Daniel Ravenel Real Estate has always been, and will continue to be, dedicated to fulfilling the needs of Charleston area property owners. Our commitment to the community and placing our client’s needs first has allowed us to maintain strong, long-term relationships. More than half of our owners have been with us for over 10 years and over a dozen owners have had more than a 20-year relationship!
How well-trained is the management team? What is the management firm’s knowledge of maintenance and construction issues specific to Charleston properties?
All Daniel Ravenel Real Estate property managers are licensed Realtors in the state of South Carolina and are enrolled in ongoing training programs to stay current on every aspect of residential property management. Because of our knowledge, professionalism and commitment to the community, we truly believe no one can serve your property’s needs better than Daniel Ravenel Real Estate.
What is each team member’s personal experience in facing the challenges of residential property management? How does their management style affect the rest of the company?
Each member of the DRRE team has dedicated their career to pursuing excellence and delivering superior service in all aspects of property management. Several of our property managers own their own investment properties and know firsthand the concerns and challenges that property owners face. Every team member from the Broker down maintains hands-on involvement with the properties we manage.
How effectively and efficiently does the management company resolve problems and respond to questions? What is the firm’s track record with handling emergency situations?
General questions owners and residents have for DRRE are promptly addressed. Our management team is structured to quickly respond to urgent situations 24/7. We have in place a detailed emergency disaster plan, including full-team and staff responses to various emergency scenarios.