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Frequently Asked Questions

What happens to my deposit if a roommate leaves but I stay?
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new tenant or remaining tenant to give back the portion of the deposit to the vacating tenant. We only issue deposit refund checks when the unit has been vacated.

What if I am locked out of my apartment?
Unfortunately, lockouts are not an emergency. If you are locked out after hours, you will need to contact a locksmith at your own expense. If you are locked out during office hours and a Property Manager has let you in, there will be a $25 charge.

Can I paint the walls in my apartment a different color?
Making any changes to the unit without permission is strictly prohibited in your rental agreement and may be grounds for eviction. Please obtain prior written approval from Daniel Ravenel Real Estate before making any changes to the property.

How long can I have a visitor stay with me in my apartment?
Overnight visitors are limited to 14 days per year. Longer visits must receive written approval.

What do I do if the smoke detector in my unit starts beeping?
In most cases the 9-volt or lithium battery in your smoke detector needs to be changed. These can be purchased at your local market or hardware store. If you can not reach the smoke detector due to vaulted ceilings, please complete a maintenance request form. IT IS ILLEGAL TO DISCONNECT YOUR SMOKE DETECTOR.

What do I do if I lose my apartment keys?
In most cases we will be able to provide you with a new set of keys for a fee. However, if it is after hours, you will need to contact a locksmith at your own cost. If there is a safety issue regarding the lost keys, you will be charged for re-keying the property.

What do I do about a plumbing problem?
First, shut your water off. Then, call the office and speak with a Property Manager. If it is after hours, please call our main office line and leave a message with the answering service describing your problem. The on-call Property Manager will be in touch with you shortly.

How do I get other repairs on my home completed?
Fill out our repair request form available on our website. We will contact you regarding our solution to fix your maintenance request.

What should I do in an emergency?
In case of fire or flood or other major emergencies, please dial 911.

Who pays for repairs in my unit?
You will be billed for repairs if the repair was a direct result of actions that were the tenant’s responsibility. Remember tenants are also responsible for damages done by their guests.

I want to install a satellite dish, what should I do?
Most properties are prohibited from installing satellite dishes. Please call our office for information regarding your property. DO NOT INSTALL A DISH WITHOUT PERMISSION.

How do you pro-rate rent?
(MONTHLY RENT X 12)/365 = DAILY RATE, then multiply number of days pro-rating times daily rate. Example: $1800 x 12 months = $21,600/365 = $59.18 per day

When should I pay my rent?
Rent is due on the 1st of every month. If rent is received after 9am on the 6th, you will be charged a late fee. For your convenience, we offer rent payments online as well as a drop box outside of our office for after-hours payments. WE DO NOT ACCEPT CASH.